1. What We Collect

We collect the following information when you use FintekPay:

• Personal info: name, date of birth, address, ID documents, selfie
• Contact info: phone number, email
• Financial info: bank details, wallet addresses, transactions
• Device info: IP address, device type, location (approximate)
• Usage data: how you use the app and website

2. How We Collect It

We collect your data when:

• You sign up or complete KYC
• You make transactions or withdrawals
• You contact support or update your profile
• Our system tracks usage for security and improvements
• Usage data: how you use the app and website

3. Why We Use Your Data

We use your information to:

• Verify your identity (via Sumsub and Striga)
• Open your wallet and manage your funds (via Striga)
• Process deposits, withdrawals, and card activity
• Improve your experience on our app
• Follow financial and legal regulations
• Keep your account safe

4. Who We Share It With

We only share your information with trusted partners when needed:

• Striga - to create wallets and manage your financial activity
• Sumsub – for KYC and ID checks
• Legal authorities – only when required by law
• Service providers (cloud hosting, analytics) under strict data agreements

We never sell your data.

5. How Long We Keep Your Info

We keep your information:

• As long as your account is active
• As long as needed for legal and compliance reasons

6. How We Protect Your Info

We use strong security tools and practices, including:

• Encryption
• Two-factor and biometric login
• Secure servers
• Limited staff access to data

7. Your Rights

You have the right to:

• View your data
• Correct or update it
• Ask us to delete it
• Limit how we use it
• Withdraw consent

To do so, email us at privacy@fintekpay.com

8. Children’s Privacy

Our services are only for users 18 and older.

9. Changes to This Policy

We may update this policy. If we do, we’ll notify you in the app or by email.

10. Contact Us

If you have questions about this policy or how we use your data, contact:

📧 privacy@fintekpay.com